Shipping Policy

Order Processing Time

All orders will be processed and shipped out within 3 business days (Weekends and public holidays are excluded). You will receive a shipping confirmation email with tracking number once your order has been dispatched.

Please note: Processing time is separate from transit time.

Delivery Time

Standard shipping typically takes 7–15 business days after shipment. Delivery estimates are for reference only. Delivery may be delayed due to carrier issues, customs clearance, peak season, weather or other unforeseen circumstances beyond our control.

Shipping Cost

Shipping rate will be calculated and displayed at checkout based on your shipping address. 【Edit: Free shipping on orders over $XXX / Flat rate $XX】

Order Tracking

Once your package ships, a tracking number will be sent to your registered email. You may track your parcel status online.

Duties & Taxes

International shipments may incur customs duties, VAT or import fees. These charges are the responsibility of the recipient and are not covered by our store.

Delays, Lost or Damaged Packages

• If tracking status stops updating, please contact our support team for investigation.
• For lost packages or damaged items, please contact us within 7 days after delivery with photo evidence.
• Additional return fees caused by incorrect address or unsuccessful delivery will be borne by the buyer.